People Operations & Benefits Generalist

We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.

You'll join our dynamic People and Culture team, the heartbeat of Future's employee experience. We connect talented professionals worldwide, managing creative initiatives that make our workplace fair, respectful, and vibrant. We're currently expanding our operations across our high-growth US divisions to build valuable employee communities. In this New York role, you'll help craft a welcoming, seamless benefits journey for our entire US team.

You'll manage day-to-day US benefits, 401(k) plans, and HRIS data from our New York office. You'll serve as the primary contact US colleagues turn to for clear guidance on medical, dental, vision, life, and leave of absence queries. In this hybrid role, you'll partner closely with UK Payroll and People Operations to ensure seamless compliance and accurate data. By using tools like Dayforce for HRIS and Cocoon for leaves, you'll keep records complete and audit-ready. Your technical work in Excel will help simplify complex processes, ensuring our people receive the exceptional service they deserve

You will report into the People Business Partner

• Manage the daily administration of US medical, dental, vision, life, leaves of absence, and 401(k) benefits programs.
• Coordinate the annual benefits open enrollment process from early planning through to final implementation.
• Act as the primary contact for benefits vendors and brokers to handle billing, invoicing, and service performance.
• Maintain complete data accuracy in Dayforce, processing employee lifecycle changes, onboarding, and offboarding queries.
• Oversee employee leaves of absence in Cocoon, guiding colleagues and managers with care, clarity, and precision.
• Partner with UK payroll teams to process accurate and timely payroll for US and Canada employees.

• Professional experience in human resources, benefits administration, or people operations.
• Experience using Microsoft Excel for data entry, analysis, and basic reporting.
• Right to work in the United States and ability to work a hybrid schedule with three days in our New York office.
• Experience in US benefits administration, including open enrollment processes, 401(k) plans, and leave management systems.
• Experience navigating HRIS databases, specifically using Dayforce to process lifecycle changes and generate reports.
• Advanced Excel skills, including building pivot tables, writing formulas, and verifying large datasets.
• Strong relationship management skills to liaise with external benefits brokers, providers, and regional vendors.
• Strong written communication skills to write engaging employee benefits newsletters, guides, and updates.
• Ability to organize competing priorities and translate complex regulations into clear, practical guidelines.

• Medical, dental, and vision coverage 
• 401k plus a company match
• Uncapped leave
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future with our Share Incentive Plan

The expected range for this role is $65,000 - $90,000. This is a hybrid role, working 2 days from the New York office.

Internal job family level Professional 6

Values shape how decisions actually get made and they shape how people behave day-to-day. Our values are assessed and measured, we like to introduce them early. 

Passionate: Genuinely cares about getting benefits and data right for real people

Resourceful: Solves vendor, system, and process problem creatively

Collaborative: Builds strong relationships with internal and external stakeholders

Results-Driven: Delivers accurate, timely administration employees can count on

Innovative: Looks for better systems and processes, not just the way it’s always been done

At Future, we’re working to attract, retain and foster diverse talent, educate our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.

Please let us know if you need any reasonable adjustments. 

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